iSupport is the HelpDesk ticketing system we use at Hartnell College to request IT help, request facilities/maintenance help, and to document faculty flex time. Follow the guides below to learn more about how to use this HelpDesk system!
GUIDES & DOCUMENTS
Log in to request help: Use this link to log into iSupport to request help (see guide below for Users).
Log in to provide help: Use this link to log into iSupport to provide help (see guide below for Reps).
iSupport User Guide: This guide is for all Hartnell employees who request help with iSupport, and covers how to log in, how to create a ticket, how to view the status of your ticket, and how to request a status update.
iSupport Rep Guide: This guide is for Hartnell employees who provide help with iSupport, and covers how to log in, how to set your dashboard view, how to create and close a ticket, and how to find a ticket.
iSupport flex documentation: This page is for Hartnell faculty who use iSupport to document flex hours.