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Information Technology Resources

Current Outages
 

9/14/17: 6:30 pm: The phone lines issue has been resolved and all incoming and outgoing calls are working.  

9/14/17 5:20 pm: Phone lines to the main campus and Alisal campus are experiencing problems.  AT&T technicians are working on the problem, and the estimated time of resolution is 6:30. Internal extension dialing is not affected and remains operational.

Scheduled Maintenance Outages
 

On 9/14 at 5 PM, AT&T will be on the main campus to perform some alterations to our incoming phone lines, in preparation for the district's new phone system. Although no phone service outages are expected, if a problem occurs it could affect the use of all desktop phones on the main and Alisal campuses. 

MISSION STATEMENT

The Information and Technology Resources (ITR) department provides the operational support for the College's enterprise technology, fosters institutional renewal through innovative technology, and collaborates with internal and external groups to advance instructional and business intelligence technology for the College and the higher education sector. The overarching goals of these efforts are to improve the College's operational efficiency and provide progressive, responsive technology and technical services to the campus community.

VISION

The Hartnell Technology Master Plan aims to position Hartnell College as a technology leader among community colleges while supporting the College's efforts to provide excellent postsecondary education that serves the needs of students, the College and the community. We endeavor:

  • To be a crucial asset and partner providing a significant educational advantage through the deployment of high quality computing and information services.
  • To provide our users with the ability to securely access college educational technology services and information from anywhere at anytime.
  • To implement a flexible computing environment that enables our educational community members to easily interact.
  • To create a computing environment that enables rapid adoption of learning technologies.
  • To create a computing environment where users attain self-­‐sufficiency in their use of technology.
  • To organize our staff to rapidly learn new skills and technology.
  • To create collaborative organizational teams to achieve common goals.

REQUESTING HELP

To report a problem or make a request for help, use the menu item "ITR Support" to the left side of the page. You can also check on the status of your trouble ticket using that menu link.