Did you know that 96% of unhappy customers leave without saying anything?
Did you know that unhappy customers tell an average of 13 people about
their bad customer service experience? Our eight-week program is designed
to demonstrate and teach the importance of accountability and responsibility
for individuals at all levels. Your instructor will use a combination of techniques
to help you acquire knowledge through learning strategies including hands-on
applications and exercises, small group problem solving and interactive role playing.
Sept 10- October 20 Mon.& Wed 6-9 p.m.
#9121 $225 CAB112
Dates and Topics for Customer Service Academy
Sept 10:Customer Servive Overview
Oct. 1 : Ethics And Values
Oct 8: Stress Management & Conflict Resolution
Oct. 15: Managing Priorities
Oct 22 : Success Through Service
Oct 20: Attitude in the Workplace
What is exceptional customer service?
Sept 10 , 2008 Mon. 6-9 p.m.
#9124
$42
CAB112
Oct. 1 Wed 6-9 p.m.
#9138 $42 CAB112
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Oct. 8 Wed 6-9 p.m.
#9139 $42 CAB112
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Module Four - Success Through Service
Oct. 15 Wed 6-9 p.m.
#9140 $42 CAB112
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Module Five - Attitude in the Work Place
Oct. 22 Wed 6-9 p.m.
#9141 $42 CAB112
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Oct 20 , 2008 Mon. 6-9 p.m.
#9129
$42
CAB112
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