What is the Hartnell College CatCard?

The Hartnell College CatCard (electronic ID card) is the official identification, library card, and on-campus debit card for Hartnell College students and staff. We will not be issuing hard copies.

Make sure you are fully registered and enrolled before activating your CatCard. Payment of the Student Activities fee activates your CatCard.

 

Step 1: Use only ONE device to set up your account.

1. Log into catcard.hartnell.edu using your Student ID and PAWs password.

2. Click on 'Account' (three lines in upper right corner), then 'Upload Photo' (YOU CANNOT UPLOAD YOUR PHOTO THROUGH THE APP).

  1. The photo must display a full head from top of the hair to bottom of the chin.
  2. Center your head within the frame, face forward (no tilted or side view).
  3. No sunglasses or hats.
  4. No filters.
  5. You should have a neutral expression and be facing the camera.
  6. Use a neutral background.
  7. Click 'Crop & Rotate' to fix the dimensions of your photo.

3. A GREEN POPUP will appear if your photo was accepted.

4. If a RED POPUP appears, the photo was not accepted. Select 'Crop & Rotate' to fix the dimensions, then re-upload.

NOTE: Allow a couple days for your photo to transfer to the app. Photos are approved periodically.

 

Step 2: Create your PIN number

  1. Log into catcard.hartnell.edu using your Student ID and PAWs password.
  2. Click on 'Account' (three lines in upper right corner), then click "Change Card PIN"
  3. Enter a 4-digit PIN code and select "Change Card PIN" to complete your PIN

 

Step 3: Download the 'TouchNet 360u' app for Android or Apple to view your electronic ID.

1. Once downloaded, search "Hartnell."

2. Log in using your Student ID and PAWs password.

If you receive an "Account is Already Assigned" message:

1. If you installed both apps, or received a new phone/device, uninstall the 'TouchNet OneCard' app and download the 'TouchNet 360u' app.

2. Call (831) 755-6734, provide your Student ID, and we can unregister the device for you.

If you receive a "Declined" or "Invalid" message:

1. Uninstall the 'TouchNet OneCard' app and download the 'TouchNet 360u' app.

2. Navigate to PAWS for Students, select 'What's My Password,' then 'I don't remember, reset my password.' A temporary password will be sent to your student email.

If you see a white background in the app:

1. Call (831) 755-6734, provide your Student ID, and we can update the background.

If your account says 'Inactive':

1. Log into catcard.hartnell.edu using your Student ID and PAWs password.

2. Click on 'Account' (three lines in upper right corner), then 'Activate/Deactivate.'

3. Select 'Activate.'

If you are still unable to log in, please send an email to ithelp@hartnell.edu from your Hartnell student email. Explain the situation thoroughly, provide your student ID, the best phone number and time to reach you, and someone will contact you.

Your CatCard can be used for the following:

  • Copier/Printing Dollars - Money is required to use any printer or copier on campus. Funds will then be deducted from your balance. For more information on how to use campus printers, visit here.

  • Library - Your CatCard serves as your library card.

  • Bookstore - Your CatCard can be used to purchase items in the Hartnell College Bookstore. For Bookstore voucher credit, you will not see it on your electronic ID, it is credit at the bookstore.

  • Cafeteria/Starbucks - Your CatCard can be used to purchase food and drink items on campus.

  • Identification - Your CatCard is your college identification card on campus and with Monterey-Salinas Transit (MST). You must have a current semester ID to use the MST.

  • Merchant Discounts - Local merchants may provide student discounts.

 

The CatCard can be used to obtain various on-campus services such as:

  • Attending athletic events
  • Attending The Western Stage events
  • Fitness Lab/Weight Room entrance
  • Identification for Hartnell Student Services
  • Receive benefits and services provided by the Office of Student Life and ASHC
  • Using various library services

 

Students have the following CatCard care responsibilities:

  • Hartnell College is not responsible for cash balances and/or services obtained through lost or stolen cards
  • You must safeguard your CatCard
  • Your Student ID number is stated on the back of the card
  • You are responsible for all transactions on the card until it is reported lost
  • Your CatCard must be shown on demand to any officer of Hartnell College

Payment of the Student Activities fee activates the CatCard ID. Students may pay their Student Activities fee at PAWs Self Serve. If you have any issues paying for fees, please contact Admissions & Records (831) 755-6711.

  • If you wish to deposit money on your CatCard, log into catcard.hartnell.edu.

  • Select ADD CASH, and follow the instructions.

NOTE: You may NOT withdraw money from your account. If there was an accidental deposit, please visit the Cashier's Office in Building B to submit a check request.

  • FIRST go to catcard.hartnell.edu to upload your photo (YOU CANNOT UPLOAD THROUGH THE APP).
  • This is an official Hartnell College ID, NOT a social media picture. Your picture will be rejected until it meets the criteria stated above in the instructions.
  • TouchNet OneCard VIP users - DO NOT download the new app (CONTINUE TO USE THIS APP).
  • TouchNet 360u users - upload your photo at catcard.hartnell.edu, NOT through the app.
  • If you installed both apps, DELETE/UNINSTALL the TouchNet OneCard VIP app.

 

Due to the increased volume of callers, please refer to the 'Trouble Logging In' section above for assistance with logging into your app.

For Bookstore voucher credit, you will not see it on your electronic ID, it is credit at the bookstore. All questions related to financial incentives are addressed in the email sent to your Hartnell student email.

 

Who To Contact

  • Augustine
    Nevarez
    anevarez@hartnell.edu
    Phone: (831) 755-6825
    Building: Hartnell College Main Campus
    Office: Building C, Room 104
    411 Central Avenue, Salinas, CA 93901
  • Forrest
    Alvarez
    falvarez@hartnell.edu
    Phone: (831) 759-6043
    Building: Hartnell College Main Campus
    Office: Building C, Room 104
    411 Central Avenue, Salinas, CA 93901

Location

  • C - John Steinbeck

    Student Center

    C - John Steinbeck Student Center 

    Office Hours:

    M-Th:  9:00 am - 6:00 pm
    Fri: 8:00 am - 5:00 pm