student learning in online course

This information is provided to help students be successful in their online courses and know how to remotely access student support services via the internet or telephone. We will continue to add content over time, so check back frequently. If you don't find what you need, contact us.

Hartnell College Gmail is the primary and official means of communication between the college and its students. It is your responsability to access and regularly check your Hartnell email. 

Email instructions for students


Faculty have been asked to communicate their plans for alternate instruction and expectations to students by email or through P.A.W.S., as well as how they how you can contact them, where to look for assignments, readings and feedback, and how they will communicate with you. They also are advised to ask you:

If you're new to online learning, or struggling to adapt, the California Community Colleges System offers a comprehensive introduction to online learning, called "Preparing for Online Learning." You'll find more helpful information on this page. 
CANVAS (online learning platform)

Canvas is Hartnell’s virtual platform for online learning.

Canvas login

Quick-start guide (PDF)

Help for students

Your Canvas notification preferences

Tutorial video: Canvas Overview

Getting Started with Canvas


Please contact an academic counselor if you have questions about courses and your educational plans. 

To make a counseling appointment: Use the online Counseling Appointment Request Form. This link is also on the general counseling webpage, under “Counseling Appointments” link, and students will need to complete the form to request a counseling appointment. 

Contact the Hartnell Counseling Office by email at or call (831) 755-6820. Leave a voice message with your name, contact information and the purpose of your call. A staff member will get back to you as soon as possible.


Access your self-serve student educational planner here. View your ed plan and suggest changes, view catalog, view schedule of classes and register for cources. 
Hartnell Self-Serve Student Ed Planner


Tutoring and Academic Support Services are available online from the Panther Learning Lab.  

Access the Panther Learning Lab through the Canvas online learning management system or visit the Online Panther Learning Lab for more information. You also can schedule an appointment or request academic support by emailing, or by phone at (831) 755-6738 or -6832.


Access to Enrollment Services (Admissions, Financial Aid, Registration, Transcripts) is available by phone and email only. 

To contact the office of Enrollment Services on the Main Campus please call (831) 755-6711 or send us information by Fax: (831) 759-6014 or email us at or



Support for Hartnell students with disabilities is available from the Department of Supportive Programs & Services (DSPS). Email for assistance with accommodations and assistive technology. 

Appointments with DSPS counselors and staff can be made through the DSPS webpage.


ACADEMIC AFFAIRS DEANS (for academic programs)

If you can’t reach your instructor(s), email or call the academic dean for your major.


The library’s Research Resources page gives you access to research articles from more than 40 different databases. Scholarly, peer-reviewed journal and other periodical articles, and over 200,000 electronic books are available through the library’s webpages.

Reference and Circulation Services are available Mon.-Thu. 8 a.m.-9 p.m., Fri. 8 a.m.-4 p.m., Sat. 10 a.m.-2 p.m.

Get research help from a reference librarian by email at or telephone, 831-759-6078.

For other questions about your library account or books that have been checked out, email library staff at or telephone, 831-755-6872.


Our program continues to meet with current TPP and MAESTROs students via the Zoom platform, which allows for virtual and phone meetings. We also plan to offer informational sessions for prospective students, also through Zoom. Staff will also continue to be available by email and will hold "office hours" on Google Chat on certain days of the week. 

Email Jihan Ejan, director of academic affairs for the Teacher Pathway Program/MAESTROs at Schedule an appointment with her here


The CSin3 program is accepting applications until the end of May 2020 for Cohort 8, which begins Fall 2020. Current high school seniors and college students with fewer than 30 college units are welcome to apply. Please visit for information.

CSin3 staff and faculty contacts:



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HEP classes, counseling tutoring and offices services are available online and via telephone. HEP students can access their classes or tutoring online via their phone or personal computer by visiting our website at For counseling appointments or to receive a call back from our office, students may call our HEP office at 831-770-7070 or email

Clases de HEP, consejería, tutoría y servicios de nuestra oficina eastern disponibles via internet o por telefono. Estudiantes HEP pueden acceder a sus clases o tutoría a través de su computadora o teléfono visitando nuestro sitio de internet en Para agendar citas con nuestros consejeros HEP, estudiantes pueden llamar al teléfono 831-770-7070 y nuestro personal le regresara su llamada o mandar un correo a


Dropping courses or requesting incompletes should be a last option after pursuing all other options. Please contact an academic counselor if you have questions about courses and your educational plans. To make a counseling appointment:

Use the online Counseling Appointment Request Form. This link is also on the general counseling webpage, under “Counseling Appointments” link, and students will need to complete the form to request a counseling appointment. 

You may reach the Hartnell Counseling Office by email to or call (831) 755-6820. Leave a voice message with your name, contact information and the purpose of your call. A staff member will get back to you as soon as possible.



Enrollment Services includes Admissions, Financial Aid, Registration and Transcripts. 

To contact Enrollment Services on the Main Campus, call (831) 755-6711 or email to or



Hartnell Gmail: Students may receive information about their Financial Aid file via their Hartnell Gmail by filling out an Email Authorization Form. The completed form can be returned to from your Hartnell Gmail account. The form is valid for one academic year. 

Telephone: Students may call the Financial Aid Office at 831-755-6806 to obtain general financial aid information. 

Chatbot: Students may utilize the Hartnell Chatbot available on the Financial Aid website. The chatbot is available 24 hours a day and can answer your general financial aid questions.

Please be sure to regularly check our Financial Aid website for more information.  



Support for Hartnell students with disabilities is available from the Department of Supportive Programs & Services (DSPS). Email for assistance with accommodations and assistive technology. 

Appointments with DSPS counselors and staff can be made through the DSPS webpage.


The Transffer and Career Center continues to serve students via online (Zoom) and phone counseling appointments. In addition, we have a variety of transfer and career resources on the designated links on our webpage (i.e. self-guided career planner, how to request appeal for transfer admission, etc.)

For upcoming online events: events and workshops

For more information, contact Program Assistant Jessie Betancourt at


With the COVID-19 pandemic, it has become necessary to adjust some CSU admission requirements and prior guidance to incoming students for fall 2020 and beyond.

Community College Guidance – Incoming Transfers

Fall 2020 Transfers 

The CSU campuses will accept "Credit" or "Pass" for transferable college courses completed in winter, spring or summer 2020 taken to satisfy: A. The Golden Four (English language [A2], oral communication [A1], critical thinking [A3], and mathematics/quantitative reasoning [B4]);

  1. All other General Education courses; and
  2. Major prerequisite courses.
  3. CSU campuses will clear admission for upper-division transfer applicants with 48 semester or 72 quarter transferable units who have completed English Language (A2) and mathematics/quantitative reasoning (B4) by the start of fall 2020 (including courses taken in summer 2020). A. CSU campuses will work with students to enroll in the appropriate general education and major preparation courses to fulfill lower division requirements prior to enrolling in major coursework. B. Students will still need to fulfill all major requirements to receive their degree.
  4. If a CSU campus conditionally admitted a student as a lower-division transfer, the student will need to meet eligibility and have completed English Language (A2) and mathematics/quantitative reasoning (B4) by the start of fall 2020 (including courses taken in summer 2020).
  5. The CSU requests that community colleges that can provide transcripts by July 15, 2020, do so; however, CSU campuses will continue to accept transcripts through the fall 2020 term. CSU campuses will not rescind conditional offers of admission based on the non-receipt of transcripts. If a student is not able to provide an official transcript, due to extended school closure, CSU campuses may use unofficial or self-reported data for spring or summer grades and graduation status.
  6. New transfer students will remain in a conditionally admitted status until the CSU campus receives a final transcript document and review of the transcript for admission requirements is completed
  7. If a student has not completed at least 48 transferable units and fulfilled A2 and B4 requirements after review of their final transcript document, at that time, campuses may use admission exceptions on a case-by-case basis if students do not meet the criteria in item number 2 above. Students should in no way assume that enrollment in Fall 2020 CSU courses means that an exception will be automatically granted.
  8. If a student that was conditionally accepted for fall 2020 chooses to remain at their community college to finish their transfer requirements or ADT degree, the CSU campus may defer their admission to winter/spring 2021 terms. This action will be at the discretion of the individual CSU campus.
  9. A transfer student who anticipated completing an Associate Degree for Transfer (ADT) that enrolls for fall 2020 without completing the ADT and has matriculated with less than 60 units completed would need to obtain a special advising agreement at the CSU campus of enrollment.

i This should not preclude campuses from being able to award federal financial aid to students for Fall 2020. This applies to both first-time first-year students and transfer students. Federal financial aid eligibility thereafter will be subject to federal regulations and CSU policies.

ii The CSU Chancellor’s Office will ensure that either campus allocations for admissions exceptions are increased or a special code will be used for these exceptions and they will be excluded from the total count. This applies to both first-time first-year students and transfer students.


The Veterans Services Center continues to serve student veterans and dependents virtually, via email, Zoom (counseling) and phone. Students can contact the Veterans Service Center by emailing staff whwo are responding to questions and/or concerns every day. 

For benefits and program services questions, students can contact the Veterans Certifying Official, Ligia Polio, at; for education planning, graduation and appointments, contact Veterans Counselor Gemma Uribe-Cruz, at If students veterans need to make appointments with the veterans counselor, go to, to reflect the most up to date information in regards to benefits an school shut-down. 

EQUITY PROGRAMS (Salinas Valley Promise, Mi CASA)
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Through its new online format, the Office of Equity Programs/Mi CASA staff will continue to serve you and support you in any challenges that you may be experiencing. 

Would you like to meet with a counselor or staff memeber? Have a question? We can call, email, or do a video appointment using zoom. Here are the different ways you can contact us: 

Please complete this service request form: Student Service Request Form

To leave a voice message call: (831) 755-6723
To contact us using email:

Or contact us individually: 

Adriana Gonzalez, Program Assistant, Equity Programs
Cynna Obana, Lead Program Coordinator, Salinas Valley Promise
Bronwyn Moreno, Director, Equity Programs
Adriana Chavez, Counselor

Daisy Nunez, Counselor

To make an appointment with a counselor: Student Appointment Request Form

For more information about us please find us online at:


Mientras el colegio se transiciona a clases en línea, queremos que sepan que el personal de la Oficina de Programas de Equidad/ Mi CASA están aquí para ofrecer apoyo con cualquier obstáculo que estén experimentando utilizando nuestro nuevo formato en línea. 

Estamos aquí para ustedes! Le gustaría hacer una cita de consejería o con el personal de la oficina? Tienen preguntas? Les podemos llamar, email,o hacer una videoconferencia usando Zoom.

Porfavor complete este formulario para solicitar una cita: Solicitud de Servicios Estudiantiles

Para dejar un mensaje de voz: 831.755.6723

Para contactarnos por correo electrónico:

O contactarnos individualmente:

Adriana Gonzalez, Assistente de Programas, Programas de Equidad

Chynna Obana, Coordinadora principal: Promesa del Valle de Salinas

Bronwyn Moreno, Directora, Programas de Equidad

Adriana Chavez, Consejera

Daisy Nunez, Consejera

Para hacer una cita de consejería: Solicitud de Servicios Estudiantiles

Para más información encuentranos en línea:


The SSS/TRiO Counseling Faculty and Support STaff are working remotely to provide online course selection, personal and career counseling, as well as the following services for SSS/TRiO students: 

  • Online student support and priority registration
  • Financial aid, scholarships and financial literacy online workshops.
  • Bilingual parent online workshops to assist parents with understanding the community college process. 

CContact SSS/TRiO staff by email to schedule an appointment or leave a phone message at (831) 759-6013.

Someone will contact you or send you a Zoom link/phone number to meet with your SSS/TRiO counselor. If you have a pressing non-counseling issue, you can call Manuel Bersamin at (831) 588-9971. 


This support center is working to support student mental health through means of online counseling (“telehealth”) and telephone outreach. 

Students who are currently seeing one of our therapists may contact them directly for information regarding telehealth. 

Students seeking new services may visit the Crisis Counseling and Emotional Wellness website and apply for sessions via computer. 

To speak directly to a therapist, call between 10-11 a.m. weekdays at (831) 770-7019.

The office plans to host some Zoom or chat meeting rooms so students can talk about the impact of social isolation.

If students are experiencing a psychological emergency and there is concern about imminent suicide or serious harm to another individual, please call 911. 


Additional Mental Health Resources

Students may request further mental health community resources by dialing 211. Or you may text “courage” to 741741. 

The following telephone resources are available:

  • Suicide Prevention Services (877) 663-5433
  • Natividad Hospital Emergency Services (831) 755-4300 or 755-4111
  • Community Hospital of the Monterey Peninsula (831) 625-4900 or 625-4623
  • SAMHSA’s 24/7 Disaster Distress Helpline: call (800) 985-5990, text TalkWithUs to 66746, TTY 1-800-846-8517

Other helpful information:



Student Resources: Questions and answers on a variety of student topics.


Hartnell Main Campus: Until further notice, Hartnell College is providing wireless internet service in Parking Lot 4 on the Main Campus in Salinas. This is intended to assist students who lack reliable internet at home. Wireless service will be available daily from 6:30 a.m. to 10:30 p.m. Parking Lot 4 is on the south side of Building J (visual arts) between the pool and the tennis courts. It is accessible only from West Alisal Street. Please remain in your vehicles and observe social distancing while using this service. Hartnell is working to also provide this service on the Alisal Campus and at the King City Education Center and will inform students when it becomes available.

COMCAST: Internet Essentials Free to New Customers
Low-income families who live in a Comcast service area can sign-up for Internet Essentials from Comcast. New customers will receive 60 days of free Internet Essentials service, which is normally available to all qualified low-income households for $9.95/month. Additionally, for all new and existing Internet Essentials customers, the speed of the program's internet service has been increased from 3 to 25 Mbps downstream and 3 Mbps upstream. That increase will go into effect for no additional fee, and it will become the new base speed for the program going forward.

Comcast: Pausing Data Plans
With so many people working and educating from home, Comcast wants customers to access the internet without thinking about data plans. Therefore, they are pausing their data plans for 60 days, giving all customers unlimited data for no additional charge.

Comcast: No Disconnects or Late Fees
Comcast will not disconnect a customer's internet service or assess late fees if they contact Comcast and let them know that they can't pay their bills during this period. The company says its "care teams" will be available to offer flexible payment options and can help find other solutions.

AT&T or SPRINT: California Connects Mobile Internet
California Community Colleges students are eligible for the California Connects Mobile Internet service. This new mobile hotspot service, powered by AT&T or Sprint, offers nationwide 4G LTE connectivity and allows users to connect up to 10 WiFi enabled devices for up to 10 hours on a single charge, no contract required, for $19.99 a month. More information is available at

Xfinity WiFi hotspots across the country will be available to anyone who needs them for free – including non-Xfinity Internet subscribers. See a map of Xfinity WiFi hotspots in Salinas, Gonzales and King City at Once at a hotspot, consumers should select the "xfinitywifi" network name in the list of available hotspots, and then launch a browser.

Charter Communications will offer free Spectrum broadband and WiFi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription at any service level up to 100 Mbps. More information is available here: 

To enroll call 1-844-488-8395. Installation fees will be waived for new student households. Charter/Spectrum hotspots are located in Gonzales and King City. The full coverage map is here:,-121.13485545501709&z=15&term=King%20City,%20CA,%20USA

The City of Gonzales will distribute free hotspots to city residents this Thursday and Friday, March 26-27, from 1-2:30 p.m. in the Toots Vosti Memorial Recreation Center, 107 Centennial Drive, Gonzales. Proof of residency at a Gonzales mailing address is required (no P.O. boxes). To contact the city, visit or call (831) 675-5000.


Hartnell College Gmail remains the primary and official means of communication between the college and its students.

 Email instructions for students


CANVAS (for Online Classes) 

Canvas is Hartnell’s virtual platform for online learning, including direct communication between instructors and students.

Canvas login

Quick-start guide (PDF)

Help for students



Coronavirus-related college communications

For information or questions about college communications, email Scott Faust, director of communications & marketing.



Follow Hartnell’s social media channels for timely updates and useful information – and to share your feedback and experience.



The HCCD Board of Trustees is the elected governing body responsible for the college’s policy and governance. The board includes a student trustee.



Chancellor’s Office communications and resources